Privacy Policy
Your health information is confidential and protected. Learn how we safeguard your personal details, medical consultations, and order records.
1Overview & Commitment
At by tearsize("we", "us", or "our"), we believe that modern digital healthcare requires uncompromising transparency and patient data protection. We provide a platform enabling patients to connect with licensed healthcare professionals, undergo medical intakes, and receive physician-directed treatments and pharmacy fulfillment.
This Privacy Policy describes how we collect, use, process, and protect your personal and medical information when you access our website, complete online consultations, or purchase products.
2Information We Collect
To deliver safe, customized medical programs, we collect the following categories of information:
Identity & Contact Data
Full legal name, date of birth, biological sex, contact phone number, email address, government ID verification (when required for prescription validity), and shipping address.
Health & Medical History
Height, current weight, target weight, medical conditions, allergies, current medications, contraindications, past surgical history, and clinician consultation notes.
Order & Payment Records
Payment transaction references, selected treatment protocols, dosage schedules, delivery preferences (Lalamove Express), and delivery receipts.
Technical & Device Data
IP address, browser type, operating system, device identifiers, and anonymized interaction analytics used strictly to optimize website security and performance.
3How We Use Your Data
We process your information exclusively for legitimate medical, pharmacy, and fulfillment purposes:
- Facilitating physician review and clinical evaluation of your medical intake questionnaire.
- Issuing electronic prescriptions and routing orders to licensed partner dispensing pharmacies.
- Coordinating temperature-sensitive express courier delivery and real-time tracking updates.
- Providing continuous patient support, dosage guidance, and clinical follow-ups.
- Detecting, preventing, and mitigating fraudulent transactions or unauthorized platform usage.
- Complying with applicable healthcare regulations, pharmacy laws, and mandatory regulatory reporting.
4Medical Confidentiality
Doctor-Patient Privilege: All medical disclosures, clinical consults, and prescription history are held in strict medical confidence. Only the prescribing healthcare provider and licensed pharmacist assigned to your case have access to your sensitive health file.
Administrative and technical staff only have access to anonymized logistical data necessary to confirm payment and ship your parcel.
6Data Security & Encryption
We utilize enterprise-grade security protocols to protect your health records against unauthorized access, loss, or alteration:
- 256-bit SSL/TLS encryption for all data in transit across our web properties.
- Encrypted storage for all medical intake submissions and prescription archives.
- Role-based access controls and multi-factor authentication for medical team portals.
- Regular vulnerability assessments and strict security audits.
7Your Privacy Rights
Under applicable data privacy laws, you possess fundamental rights regarding your personal information:
- Right to Access: Request a copy of the personal and medical data we hold on file.
- Right to Rectification: Request corrections to inaccurate or incomplete records.
- Right to Erasure / Account Deletion: Request deletion of non-clinical records (subject to mandatory medical record retention laws).
- Right to Object: Opt out of non-essential communications or newsletters at any time.
8Data Retention
We retain medical records and consultation history for the minimum period mandated by telehealth and medical regulatory standards (typically 5 to 7 years) to maintain continuity of care and legal accountability. Non-medical account information is deleted upon request.
10Contact Our Privacy Officer
If you have inquiries, privacy requests, or wish to exercise your data rights, please contact our dedicated Data Protection Officer: